Subscription, Cancellation & Refund Policy
Effective Date: October 29, 2026 | Governing all Gova AI digital purchases and partner subscriptions
1. Plans, Pricing & Payment Intervals
Gova AI offers both free and paid digital travel planning services. Displayed prices correspond strictly with our verified server-side catalog:
| Plan / Package | INR Price (Domestic) | USD Price (International) | Billing Type | Quota / Entitlement |
|---|---|---|---|---|
| Explorer (Free) | ₹0 | $0 | Permanent Free | 2 AI trips / month |
| Yatri Pro | ₹99 / month | $4.99 / month | Recurring Monthly | 25 AI trips / month + PDF export |
| Royal Expedition | ₹299 | $14.99 | One-Time Pass | 75 deep AI trips + 30-day access |
| Mini Booster | ₹49 | $1.99 | One-Time Top-up | +5 AI trips (credits never expire) |
| Mega Booster | ₹99 | $3.99 | One-Time Top-up | +15 AI trips (credits never expire) |
| Promoted Partner | ₹1,499 / month | $18 / month | Recurring Monthly | Top-of-guide placement & badge |
| Verified Partner | ₹4,999 / month | $59 / month | Recurring Monthly | Verified trust badge & top ranking |
*Domestic transactions are billed in Indian Rupees (INR) via Razorpay. International transactions from outside India are billed in US Dollars (USD) via Stripe. Payment gateway onboarding is currently operated in sandbox evaluation mode.
2. Subscription Cancellation Procedure
Users can cancel recurring subscriptions (Yatri Pro or Partner Tiers) at any time directly through their account dashboard with zero exit fees:
- Immediate Cancellation Request: Once requested, auto-renewal is immediately disabled at the gateway level. Your card or UPI account will not be charged on the next renewal date.
- Paid-Through Benefit Access: Cancellation does not immediately terminate active service. You retain full Pro benefits, PDF export privileges, and partner placement through the end of the current paid billing period (30 days from previous charge).
- Permanent Account Retention: All itineraries generated and saved during active subscriptions remain permanently stored in your account when it reverts to the free tier.
3. Trip Credits & Booster Pack Accounting
- Booster Packs (+5 and +15 trips) are one-time credit grants. They do not enroll you in recurring subscriptions.
- Booster credits do not expire at the end of the calendar month and remain on your account balance until consumed.
- Booster purchases are non-transferable between accounts.
4. Refund Policy & Eligibility
Because Gova AI provides immediate digital provisioning of computing quotas, itinerary generation APIs, and high-resolution PDF downloads, digital plans are generally considered consumed upon activation. However, we believe in fair, customer-first service:
- Technical Duplicate Debits: If a payment gateway glitch results in duplicate debits for the same order, we will issue a full refund for the duplicate transaction upon verification.
- Service Non-Delivery: If a technical platform outage prevents quota activation for more than 48 hours following a verified payment, and our support team cannot restore access, you are entitled to a full refund.
- Statutory Consumer Rights: Nothing in this policy limits any mandatory statutory cancellation or refund rights that cannot be waived under applicable consumer protection legislation.
5. Ineligible Refund Scenarios
Refunds are not granted in the following circumstances:
- Change of personal travel plans, destination cancellations, or personal travel dissatisfaction.
- Third-party airline, hotel, or guide cancellations or price changes outside of Gova AI.
- Failure to cancel an active auto-renewing subscription prior to the renewal date.
- Accounts suspended or terminated due to terms of service violations, scraping, or API abuse.
6. How to Request a Refund & Processing Timelines
To submit a billing dispute or refund request:
- Send an email to [email protected] with the subject:
Billing Review: [Your Account Email]. - Include your transaction ID, gateway payment receipt, order date, and a description of the issue.
- Our team will acknowledge your request within 24–48 hours.
Processing Window: Once approved, refunds are credited back to the original payment source (bank account, credit card, or UPI) through the respective payment gateway within 5 to 7 business days, depending on your bank's settlement schedule.